During this extraordinary time, we want you to know that the safety of our customers and employees is our top priority. As the Coronavirus (COVID-19) outbreak evolves, we are taking all necessary precautions to ensure this.
We are temporarily closing our stores
Thank you for your continued support during these challenging times. Following the measures announced by the UK government, Hawes & Curtis stores will be temporarily closed from Thursday 5th November to Wednesday 2nd December. We will let you know if the temporary closure period will be shortened or extended based on new information from the government. Please visit our store page or contact customer services for updated information.
Shop with confidence online
It’s business as usual for our online stores. To make shopping as safe and convenient for you as possible, we’re offering free UK delivery and we have extended our return policy to 40 days.
We have extended our returns period
Online Returns Policy:
In light of the current situation, we have extended the period for online returns to 4 months. Any goods bought from 20th March 2020 are eligible for the extended period. All aspects of our Returns Policy remain the same.
Store Returns Policy:
As we have closed our stores temporarily, we now extended our returns policy to 28 days after our stores reopen. All other aspects of our Returns Policy remain the same. If you have any questions, please contact Customer Services.
We are here for you.
We are committed to providing you with the best service we can. Our customer service team is available via phone or email during normal opening hours to help you navigate this uncertain time. We endeavour to keep our lines of communication open to inform you of the latest developments. If you need us, we’re here to help. Please email email@example.com
We remain hopeful that the situation improves quickly and wish you all to be safe.