During this extraordinary time, we want you to know that the safety of our customers and employees is our top priority. As the Coronavirus (COVID-19) outbreak evolves, we are taking all necessary precautions to ensure this. We are re-opening selected stores from the 12th April. Please visit our re-opening our stores page or contact customer services for updated information.
Shop with confidence online
It’s business as usual for our online stores. To make shopping as safe and convenient for you as possible, we’re offering free UK delivery on orders over £150 and 3 months return policy.
Due to the situation surrounding COVID-19, orders may be slightly delayed. We appreciate your understanding for any delays. Please visit our support zone for further details and please contact us at firstname.lastname@example.org for all your needs.
Orders placed for delivery into any European country are currently subject to delays and will not be shipped straight away. For further details please visit our support zone. For any further queries about international delivery please contact us at email@example.com .
We have extended stores returns period
As we have closed our stores temporarily, we now extended our returns policy to 28 days after our stores reopen. All other aspects of our Returns Policy remain the same. If you have any questions, please contact Customer Services.
We are here for you.
We are committed to providing you with the best service we can. Our customer service team is available via phone or email during normal opening hours to help you navigate this uncertain time. We endeavour to keep our lines of communication open to inform you of the latest developments. If you need us, we’re here to help. Please email firstname.lastname@example.org
We remain hopeful that the situation improves quickly and wish you all to be safe.